The management and staff at Heatsavers Insulation Limited are committed to customer satisfaction. Training, for members of staff, in meeting the needs of customers is undertaken and reviewed regularly. It is recognised that the customer is the most important person in all of the company's operations.

Before any work is undertaken, a complete explaination of the Scheme will be given to the customer, at which time their needs will be discussed and reviewed, to ensure that the insulation carried out is precisely what the customer expected. A confidential service will be paramount. Details of customers with particular requirements will be recorded to ensure staff are aware of such needs when visiting them.

We will endeavor to uphold our guarantee to keeping appointments. Should we for any reason be unable to keep appointments, then the customer will be contacted as early as possible and a full explanation and apology given.

A quick, efficient, clean and quality service will be carried out at all times by professional and trained installers.

Any customer feedback is documented and considered during management review meetings with a view towards continuous improvement of the service offered.

In the event of a complaint, every effort shall be made to remedy the situation in a professional and speedy manner and immediate measures shall be instigated to avoid repetition.